Lady K Policies
Colour Adjustments
Here at Lady K, we always want you to be happy with your hair… In the unlikely scenario you’re unhappy with your colour service, we offer adjustments to be made by the original Lady K stylist up to two weeks post-appointment. This does not include a change of mind or wishing to get a result that was explained will take multiple appointments to achieve and the decision for an adjustment will be at the discretion of the Lady K team.
It’s important to note, we can’t guarantee long-lasting results if you aren’t using the correct haircare products or following our Lady K stylist’s at-home recommendations. Issues such as tonal changes can be caused by using the wrong haircare products or improper at-home care and this will be taken into consideration when determining if an adjustment is appropriate.
Cancellation or Rescheduling
We run a strict 48 hr policy for all cancellations and rescheduling of appointments. If you should reschedule or cancel your appointment, please give more than 48 hrs notice prior to your appointment, otherwise your deposit will become non-refundable. If your appointment is on a Tuesday please email to cancel or reschedule your appointment as we are closed Sun-Mon.
Services
All our appointments (Colour and / or Cut) will be finished with a blowdry. This is to ensure you and the stylist can check the hair when dry, both for colour and cut too. Our Lady K cut appointments always include a wash and blowdry, there is not the option for ‘just a trim’.
Contact Us
We are located at the top of Bronte Bay road in the black building on the left hand side on your way up the hill. Parking on Melody street and by the school is all day parking